Customer Service

Our customers are the most valuable asset in our company. They are not dependent on us…we are dependent on them. Our customers are not an interruption of our work…they are the purpose of our work. We are not doing them a favor…they are giving us an opportunity to earn their business.
Our customers rely on us to help them prosper, and it is our commitment to provide them with the best products and the best prices, promptly and courteously. The goal of our professional staff is to serve, educate and problem solve for our customers. Only with the help of our customers can 3D Fasteners Plus continue to be a leader in the pneumatics and fastener industry.

To contact a customer service representative please call 909.673.0222 or fill out the contact form.

10 DAY RETURN POLICY  We want you to be fully satisfied with every item that you purchase from www.3dfastenersplus.com. If you are not satisfied with an item that you have purchased (excluding gas-powered outdoor equipment*), you may return the item up to 10 days after the original purchase date to receive a store credit (less shipping, handling and other charges). We recommend that you make returns of online purchases to a 3d Fasteners Plus retail store near you which will issue your store credit. If you do not have a 3d Fasteners Plus retail store near you, please contact a Customer Service Specialist by calling 909.673.0222 for complete return instructions. Please refer to our Return Instructions for more information about returning a purchase.

The item must be returned new and unused, in original boxes, and with all paperwork, parts and accessories to insure full credit.

*Gas-Powered Outdoor Equipment cannot be returned once gas or oil has been put in it, even if the Equipment has been drained of these materials.

CREDIT If you purchase online merchandise from www.3dfastenersplus.com and return it to a 3D Fasteners Plus retail store you will receive full credit (purchase price not including shipping and handling or 15% restocking fee) and/or in-store credit.  If you do not have an 3D Fasteners Plus retail store near you, please contact a Customer Service Specialist by calling 909.673.0222 for complete return instructions.

SHIPPING POLICIES Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States. Items will be shipped within 3 business days of the order date.
The shipping cost shown for an individual item reflects what you can expect to pay if the item ships alone. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. Your actual shipping and handling cost will automatically compute on the Shipping Options page of checkout.

Please call a Customer Service Specialist at 909.673.0222 if you have any questions.

RETURN INSTRUCTIONS In order to make your return process as convenient as possible, we encourage you to make your www.3dfastenersplus.com item returns to one of our 3D Fasteners Plus stores up to ten days after the original purchase date. Just follow these steps:

Find the nearest 3D Fasteners Plus retail store. Before visiting the store, place the item securely in the original package. Bring the original packing slip with the item. Be sure to keep a copy of the packing slip for your records.
All products must be returned in new condition, in original boxes, and with all the paperwork, parts and accessories to insure a full credit (purchase price not including shipping and handling or 15% restocking fee).*
Take the item and original packing list to your local 3D Fasteners Plus retail store.
The store associate will process your return and issue you store credit (minus shipping and handling, gift-wrap, or other additional charges) in the form of a 3D Fasteners Plus Merchandise Return card.

We recommend that you make returns of online purchases to a 3D Fasteners Plus retail store near you. If you do not have a 3D Fasteners Plus retail store near you, please contact a Customer Service Specialist by calling 909.673.0222 for complete return instructions.

PRODUCT WARRANTIES Many of the items that are sold on www.3dfastenersplus.com come with a manufacturer’s warranty. For additional information on the manufacturer’s warranty for a specific product, contact the manufacturer directly.

PARTS AND REPAIRS Please contact 3d Fasteners Plus Store with any parts or repair questions.  Our service professionals can help.

Serving Southern California