Category Archives: Customer Service

Privacy Policy

3D Fasteners Plus (“3D” or “we” or “us”) recognizes that you care how information about you is collected and used. We have created this Privacy Policy to inform you of our general information collection, use and sharing practices for our consumer-facing websites and other online or mobile services that link to this Privacy Policy (the “Websites”), online communications through or related to the Websites, and off-line communications through our Customer Service Department in connection with the Websites, and do not necessarily reflect our practices with respect to information gathered through other websites that we operate or through other off-line means. By visiting our Websites or by submitting information to us in a manner governed by this Privacy Policy, you agree to the terms of this Privacy Policy, as amended from time to time.
If you have any questions regarding this Privacy Policy, you should contact our Customer Service Department.

[toggle title=”VOLUNTARY INFORMATION”] We collect and store information that you enter into our Websites, that you otherwise provide to us online, or that you provide to our Customer Service Department in connection with the Websites. For example, information will be collected when you open or manage an account or an Ace Rewards membership account, when you place an order, when you sign up to receive emails, newsletters or other promotional communications, when you enter a contest or sweepstakes, when you contact us with online inquiries and/or when you otherwise voluntarily submit or provide information to us. The information we collect that you provide to us may include, but is not limited to: names, billing addresses, shipping addresses, email addresses, telephone numbers, credit card numbers and expiration dates, account and log-in IDs, passwords, information regarding orders, demographic information and information regarding interests and preferences. This information is used for the purpose for which it was collected and for administrative and analytical purposes. For example, the information is used to process and ship orders, to send order and shipping confirmations, to manage billing and payment processes, to operate the Ace Rewards program, to provide emails, newsletters and other communications you have requested, to administer and fulfill sweepstakes and contests, to conduct audits, to manage our information and financial systems, and to provide customer service. This information also may be used to contact you about sales, product recommendations, special offers and new site features from 3D.[/toggle]

[toggle title=”INFORMATION WE COLLECT”] Like many websites, we use technologies to collect and store certain other information automatically whenever you interact with our Websites. For example, we collect your IP address, browser information and reference site domain name every time you visit our Website. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve our Website and to provide our customers with a fulfilling shopping experience.

We may also use web beacons (also known as action tags, pixels, or transparent GIF files) to help manage online advertising. These web beacons are provided by our ad management partner(s) and enable our ad management partner(s) to recognize a unique cookie, which are files created by a Web server and stored on your computer’s hard drive by your Web browser. The cookie was placed by us or by another advertiser who works with our ad management partner(s). Web beacons allow us to learn which advertisements bring users to our Websites. They also allow us and our ad management partner(s) to collect information about your online activities so we can manage advertising effectiveness and provide you with online advertisements, including advertisements on other websites, more likely to be of interest to you. With web beacon technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address. For more information about online behavioral advertising and your choice to opt-out of receiving targeted online advertisements from members of the Digital Advertising Alliance (DAA), please visit the DAA website by clicking here.

Also, like many websites, we use cookies to help us to identify account holders and Ace Rewards members and to optimize their log-in, account management and shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves our Website without checking out. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies “turned on” so that we can offer you a better experience on our Websites. [/toggle]

[toggle title=”MOBILE”] If you use our mobile Website, we may also collect information about your location. This information will be used to provide you with location-based services you request, such as store locations and local advertising. You may either provide this information to us or authorize us to obtain it from your wireless device. We do not retain information regarding your location, but your wireless device’s operating system may store your authorization to provide us with information regarding your location. The length of time your authorization is stored will vary depending on your wireless device. While your authorization is stored, if you access or request location-based services on our mobile Website, your mobile device will provide us with your location without additional authorization from you. If you would like to disable location services or change or revoke authorization by adjusting your mobile device’s browser settings, please consult your mobile device’s user guide. In addition, if you use our mobile Website, we will automatically collect information regarding your wireless device, such as the type of device and its operating system. This information is used to analyze and optimize our mobile Website.[/toggle]

[toggle title=”OTHER INFORMATION”] We may collect and store information about you that we receive from other sources, such as the U.S Postal Service National Change of Address (NCOA) service and providers of consumer data, to enable us to update and correct the information contained in our database and to provide product recommendations and special offers that we think will interest you.

We may also collect information from you regarding a third party. For instance, if you want to use a “forward to a friend” or similar feature on our Website to send communications to a person, we will collect that person’s name and email address from you. We will use this information only to send your communication and will not use the information you provide to otherwise contact the person.

We do not sell any items ordered through our Websites directly to anyone who we know to be under the age of 18. If you are under the age of 18, you should not use our Websites to submit orders or purchase any items. In addition, we do not collect online any personal information from anyone who we know to be under the age of 13. If you are under the age of 13, you should use our Websites only with the involvement of a parent or guardian and should not submit any Personal Information of any kind to us.[/toggle]

[toggle title=”WITH WHOM DO YOU SHARE INFORMATION”] We do not share with others any Personal Information that you provide to us through our Websites, through online communications, or through our Customer Service Department in connection with the foregoing, except with your consent or as described in this Privacy Policy. For purposes of this Privacy Policy, Personal Information is information that you provide to us that personally identifies you, such as your full name, address, email address, phone number, and credit card information.

We engage third parties to perform services in connection with the operation of our business. Examples of these services include, but are not limited to, operation of our Website, management of customer accounts, payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, gift card processing and management, marketing and promotional activities, sweepstakes and contest administration and fulfillment, Website evaluation, data analysis and data cleansing. We may provide Personal Information to these third parties, but we authorize them to use this information only in connection with the services they perform on our behalf. We may permit such third parties to disclose Personal Information to subcontractors, but only if the third party limits the subcontractor’s use of such Personal Information to services performed on our behalf.

We also may offer you the opportunity to purchase products and services provided by or in conjunction with third parties. If you purchase any of these products or services, we will provide your Personal Information to the third parties that provide the products and services that you request, but we authorize these third parties to use this Personal Information only in connection with the products and services they provide. We may also provide information, including Personal Information, about you to certain business partners, but only if you participate in programs offered by such business partners.

We, or those with whom we have shared information in accordance with this Privacy Policy, may release Personal Information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary or advisable to protect the rights, property or safety of Ace Hardware, or any of our respective affiliates, business partners, customers or others. We may also disclose Personal Information to assist us in the collection of amounts owed by you to us or to one of our business partners with whom you have authorized us to transact business on your behalf.

We may share non-Personal Information with our marketing partners, advertisers and others from time to time. Examples of such non-Personal Information include the number of users who visited our Websites during a specific time period or purchased a specific product through the Websites. This information is shared in an aggregated form.

We reserve the right to transfer any information we have about you, including Personal Information, in connection with the sale or transfer of all or a portion of the business or assets of 3d Fasteners Plus to a third party.[/toggle]

[toggle title=”WHAT STEPS ARE TAKEN TO KEEP PERSONAL INFORMATION SECURE”]
We use various security measures to protect Personal Information that we collect. Due to the inherent nature of the internet and wireless communications, however, we cannot guarantee that such information will be secure from intrusion or breach. If you place an order through our Websites, you may be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your Personal Information further, you should not provide your password to others. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please contact our Customer Service Department. [/toggle]

[toggle title=”LINKS TO OTHER SITES”] Our Website may contain links to other websites operated by third parties. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other websites, including websites operated by Ace retailers, which are independently owned and operated. We encourage you to be aware of when you leave our Websites and to read the privacy policies of each and every website that you visit.

If you have accessed our Website through a link from certain of our advertising or marketing partners, our Website may include a frame of the applicable advertising or marketing partner. Nevertheless, the information you provide to us through these framed Web pages is collected by us, and our use of this information is governed by this Privacy Policy. [/toggle]

[toggle title=”CHANGES TO PRIVACY POLICY”] Our Website will continue to evolve to bring you new features and services and to implement technological advances. As a result, we may change this Privacy Policy from time to time without prior notice. Revised versions of this Privacy Policy will be posted on our Website, together with an updated effective date. You should check this Website periodically to see if any recent changes to this Privacy Policy have occurred. By using any of our Websites after we post any such changes, you agree to the terms of the Privacy Policy as modified.[/toggle]

This Privacy Policy is effective as of January 1st, 2013

Customer Service

[toggle title=”30 DAY Refund Policy”] We want you to be fully satisfied with every item that you purchase from www.3dfastenersplus.com. If you are not satisfied with an item that you have purchased (excluding Gift Cards and gas-powered outdoor equipment*), you may return the item up to thirty days after the original purchase date to receiCve a store credit (less shipping, handling and other charges). We recommend that you make returns of online purchases to a 3d Fasteners Plus retail store near you which will issue your store credit. If you do not have a 3d Fasteners Plus retail store near you, please contact a Customer Service Specialist by calling 1-888-888-8888 for complete return instructions. Please refer to our Return Instructions for more information about returning a purchase.

The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to insure full credit. After 30 days, please contact the manufacturer directly.

*Gas-Powered Outdoor Equipment cannot be returned once gas or oil has been put in it, even if the Equipment has been drained of these materials. [/toggle]

[toggle title=”CREDIT”] If you purchase online merchandise from www.3dfastenersplus.com and return it to a 3D Fasteners Plus retail store you will receive in-store credit in the form of a 3D Fasteners Plus Merchandise Return card. If you do not have an 3D Fasteners Plus retail store near you, please contact a Customer Service Specialist by calling 1-888-888-8888 for complete return instructions. [/toggle]

[toggle title=”RETURN INSTRUCTIONS”] Save time and money! In order to make your return process as convenient as possible, we encourage you to make your www.3dfastenersplus.com item returns to one of our 3D Fasteners Plus stores up to thirty days after the original purchase date. It’s easy; just follow these steps:

Find the nearest 3D Fasteners Plus retail store.
Before visiting the store, place the item securely in the original package.
Bring the original packing slip with the item. Be sure to keep a copy of the packing slip for your records.
All products must be returned in good condition, in original boxes (whenever possible), and with all the paperwork, parts and accessories to insure a full credit (purchase price not including shipping and handling, gift-wrap, or other additional charges).*
Take the item and original packing list to your local 3D Fasteners Plus retail store.
The store associate will process your return and issue you store credit (minus shipping and handling, gift-wrap, or other additional charges) in the form of a 3D Fasteners Plus Merchandise Return card.

We recommend that you make returns of online purchases to a 3D Fasteners Plus retail store near you. If you do not have a 3D Fasteners Plus retail store near you, please contact a Customer Service Specialist by calling 1-888-888-8888 for complete return instructions.[/toggle]

[toggle title=”CREDIT”] If you purchase online merchandise from www.3dfastenersplus.com and return it to a 3D Fasteners Plus retail store you will receive in-store credit in the form of a 3D Fasteners Plus Merchandise Return card. If you do not have an 3D Fasteners Plus retail store near you, please contact a Customer Service Specialist by calling 1-888-888-8888 for complete return instructions. [/toggle]

[toggle title=”PRODUCT WARRANTIES”] Many of the items that are sold on www.3dfastenersplus.com come with a manufacturer’s warranty. For additional information on the manufacturer’s warranty for a specific product, contact the manufacturer directly. [/toggle]

[toggle title=”PARTS AND REPAIRS”] Please contact the manufacturer of an item directly with any parts and repairs questions. Or schedule an appointment at one of our stores. Our service professionals can help. [/toggle]